*Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift

MEGA JOB FAIR WALK IN AT BANGALORE OFFICE

Walk In Interviews:

Monday to Friday

4:00 PM to 8:00PM IST

Address:

Transworld Systems Inc.

Block 12B, Pritech Park,3rd Floor,
SEZ Survey No 51-64/4,
Bellandur,Village. Bldg 9A Rd,
Bengaluru –Karnataka 560103

Contact: Nirmala 911 301 5045

TSI Recruitment :

Kindly carry your Updated resume and Photo ID proof.

Meet: HR – Nirmala

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Harver”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an initial phone screen.

Work Location: This is a Work from Office position and location is Bangalore at

3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103

Compensation: INR : ₹2,00,000.00 -₹5,50,000.00 per year

Shift: Night / Days Off: Saturday and Sunday

Build Your Future! Come join our thriving team as a Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Transport Facility
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, paid time off and paid holidays!
• Transportation provided
• Working 5 days/week

In This Role, You Will:

All of our agents manage outbound/ inbound calls from customers regarding any of the following:

Short Job Description

Provides outstanding customer services & Upselling for utility customers through exceptional call handling.

Key Duties & Responsibilities

• Provide exceptional customer experience to electric utility customers via phone or chat channels.
• Address inquiries, concerns, and requests related to electric utility services, billing, payments, outages, and account management.
• Assist customers in understanding their electric bills, rates, and consumption patterns.
• Identify customer issues promptly, escalating out-of-scope cases to supervisors or other teams as needed.
• Educate customers on available credit options, energy conservation, efficiency programs, and any changes, updates, and announcements to promote best practices.
• Promote and offer available products and services to eligible customer accounts while complying with established processes for sales, ensuring explicit permission from customers.
• Maintain accurate records of customer interactions by documenting them in the client’s CRM system.
• Adhere to established policies, procedures, and quality standards, ensuring confidentiality and security of customer information.
• Strive to achieve key performance indicators (KPIs), such as NSAT/NPS scores, Offer Rate and Sales, Average Handle Time, Call Quality, and attendance and adherence to schedule.

Key Result Areas :

• Make atleast 95 calls a day
• Obtain a quality score of 98% or above

Ideal Candidate Qualifications:

• Bachelors Degree preferred or Under Graduates
• Ability to read, write and speak Excellent English.
• Good analytical skills, cognitive skills.
• Good computer typing at the same time talking over the phone.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.