Job description

Summary: Provides every customer with courteous, friendly and efficient service. Engages customers by greeting them and offering assistance with products. Resolves customer issues or brings issues to the attention of a manager if necessary. Maintains work area in a safe, clean and orderly manner. Minimum Qualifications: - Point-of-Sale System experience - Customer Service experience, specifically in a building material environment - Proficient in Microsoft PowerPoint, Word & Excel - Some data entry and typing skills - Ability to operate standard office equipment, such as personal computer, printer, fax, copier and scanner - Knowledge of customer service principles and practices - Ability to work Saturdays Physical Qualifications: - Must be able to stand for extend periods of time - Must be able to reach and crouch if necessary Job Specific Accountabilities - Greet customers in professional and courteous manner - Answer incoming calls from customers - Cashing out customers through the Point-of-Sale System - Providing customers with accurate knowledge of the products displayed - Contacting customers when their orders have arrived - Maintain a rapport with customers throughout the transaction and beyond - Receive deliveries, check contents and store in appropriate areas - Maintain office and parts equipment/fixtures in clean and good working condition, and report damage and malfunctions to store manager - Resolve customer complaints or concerns and report to store manager - Maintain a clean, neat, orderly and functional work rea at all times