About This Role

Join CHPC as a Helpdesk Support Specialist and be the first point of contact for our clients' technology needs. You'll resolve issues remotely and escalate complex problems to our field technicians.

Responsibilities

• Answer helpdesk calls, emails, and tickets promptly
• Diagnose and resolve software and network issues remotely
• Set up and configure user accounts and devices
• Assist with Microsoft 365 administration
• Escalate unresolved issues to senior technicians
• Document all support interactions in the ticketing system

Requirements

• 1+ year helpdesk or IT support experience
• CompTIA A+ or equivalent knowledge
• Excellent phone and written communication skills
• Familiarity with remote support tools (TeamViewer, etc.)
• Experience with Windows environments and Office 365
• Customer-service oriented mindset