Supervisor, Patient Financial Services

Monday - Friday

8-5PM

Remote

Job Summary

• Supervise and provide daily leadership for a team of 25 Insurance Specialists, ensuring departmental goals, productivity standards, and quality expectations are met.
• Train, onboard, and mentor new team members on patient financial services processes, insurance procedures, and departmental policies.
• Monitor employee performance and provide coaching, feedback, and corrective action, including progressive discipline when necessary.
• Manage time and attendance, including attendance tracking, scheduling, and employee accountability.
• Monitor, analyze, and calculate individual and team productivity metrics to identify performance trends and opportunities for improvement.
• Oversee insurance follow-up activities, including account review, claim status, payer communication, and resolution of outstanding insurance balances.
• Utilize Epic to review patient accounts, insurance information, claims, and follow-up activity.
• Ensure accurate and timely completion of work while maintaining compliance with departmental policies and revenue-cycle procedures.
• Provide ongoing support, coaching, and performance management to promote employee development and operational efficiency.
• Collaborate with leadership and cross-functional departments to resolve complex patient account and insurance-related issues.

Qualifications:

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, required. 4 Year / Bachelors Degree, preferred.
• Experience:
  • Two years of Revenue Cycle, customer service or related experience; required.
  • Three years of Revenue Cycle, customer service or related experience, preferred.
  • One year of Leadership experience, preferred.
• Licensure/Certification: Coding Certification - CPC, RHIT or RHIA; preferred.
• Additional Skills Required:
  • Ability to successfully complete generic and department-specific skills validation and competency testing.
  • Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.
  • Human relations and interpersonal skills necessary for interacting with management, team members and administration.
  • Excellent verbal and written communication skills.
  • Proficient in Word and Excel.
  • Ability to effectively train new and existing team members.
  • Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.
• Additional Skills Preferred:
  • Operationally understand and navigate the Epic system.
  • Coding knowledge (CPT, HCPCS, ICD10).
  • Medical Terminology.
  • Knowledge of Billing Guidelines, Payor Guidelines and CCI Edits.