JOB DESCRIPTION: Manage the Evogen support team providing online support via social, chat, phone, and email, as well as B2B sales. Recruit, manage, and inspire the Evogen Elite Customer Service Rep team. Collaborate with leadership and teams to ensure a positive D2C and B2B customer experience. RESPONSIBILITIES: Manage daily customer activities to SLA; analyze customer journey; define benchmarks; manage KPIs, payroll, budget; cross-department liaison; performance reporting; cross-training programs (including warehouse and product/compliance); manage loyalty system; oversee athlete and welcome packages; innovation; surveys, personas, journey; first-box experience; manage supervisors/managers to meet KPIs. REQUIREMENTS: 3+ years leading customer-facing teams (multi-channel); ~5 years customer service; Bachelors/Masters or equivalent; customer experience expertise; proven leadership and coaching; CRM experience; project management desired; strong communication; process improvement; budget/forecasting; flexible, self-starter; fitness/health experience; ability to obtain NSCA nutrition certification. BENEFITS: Medical/vision/dental, 401k/match, bonus/commission, PTO, product stipend/discounts, growth. Apply with resume to: Jobs@evogennutrition.com.