REPORTS TO: Customer Service Manager. Support customers via social, chat, phone, and email; assist with B2B sales. Elevate customer experience with white-glove service; call customers to welcome, answer questions, explain subscriptions; manage tickets and order notes; process returns (RMA); handle carrier claims; complete cross-training; support events and special projects; learn product knowledge. REQUIREMENTS: HS diploma or GED (Associates/PT cert a plus); 1+ year eCommerce customer service preferred; excellent written/verbal communication; thrive in fast-paced environment; team-oriented; detail-oriented, self-motivated; strong computer/typing skills; organizational and problem-solving skills. Experience desired: CRM, Gorgias, Subscription Service, UPS/FedEx, Shopify, Smartsheet. PREFERRED: 12 years CS, interest in health/fitness, post HS education. Must be comfortable calling customers; sitting/standing; lift 50 lbs; attend events as needed. BENEFITS: Medical/vision/dental, 401k/match, bonus/commission, PTO, product stipend/discounts, growth. Apply with resume to: Jobs@evogennutrition.com.