Studio Host

Faced The Facial Studio

Westside Provisions, 1198B Howell Mill Rd suite 200, Atlanta, GA 30318, USA

Job Description

As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to sales and rebookings.

Reports To: Studio Director

Primary Duties:

Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth

Exemplifies hospitality

Proactively looks for opportunities to exceed clients’ expectations

Client Service Operations

Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information

Leads client check-in and check-out processes, including educating about the brand, products, and next steps

Addresses clients by name and seeks to build a warm professional relationship with them

Seeks client feedback and funnels it to the appropriate party

Works with the esthetics staff to ensure timeliness of appointments

Works with management and the esthetics team to resolve any issues decisively and effectively.

Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.

Follow up with clients to generate return visits and assist with scheduling, product needs, etc.

Studio Operations

Works to fill available appointment slots by proactively contacting clients

Packages store retail for client purchases

Maintains cleanliness and orderliness of the studio

Assists with inventory management

Assists with studio reporting

Assists with laundry, trash, and other studio maintenance

Follows all applicable regulations and laws

Job Qualifications:

1+ years in customer service/hospitality

Passion for skincare

Client-first mentality

Detail oriented

Personable and professional demeanor

Excellent written and verbal communication skills

Ability to multi-task and maintain a calm demeanor

Strong organizational skillset

Team player

Maintain client and studio confidentiality

Ability to easily commute to location desired

Weekend and evening availability is a must

Schedule:

• Monday Off
• Tuesday 10am-8pm
• Wednesday 1pm-9pm
• Thursday Off
• Friday 10am-6pm
• Saturday 9am-5pm
• Sunday 9am-5pm
• (Estheticians arrive 30 minutes prior to their schedule start)

All communications and updates will be provided through ProsperCare. If you have questions about your application, please email tasha@prosper.care. Please do not reach out to the studio directly.

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