Job description

The Customer Service Associate performs all register transactions, including Returns/ Exchanges, Layaways, and Employee purchases accurately and efficiently in accordance with Forman Mills policies and procedures. Provides a Courteous, Fast and Friendly check out to all customers entering and leaving Forman Mills. Maintaining a clean and tidy checkout area. Principle Duties and Responsibilities: • Responsible for meeting or exceeding a fast and friendly customer checkout • Ensure outstanding customer service by greeting, assisting and thanking each customer in a positive approachable manner. • Ensures all customer transactions are handled in a timely professional manner • Present a positive image towards all team members, customers and the community. • Responsible for accurately scanning all merchandise to prevent any inventory adjustments • Responsible to handle all cash transaction and providing accurate change. • Responsible to handle all media transaction including credit and debit accurately as to Forman Mills card acceptance guidelines. • Cashier is and will be held fully accountable for all cash management/handling processes including over/shorts, counterfeit money and all Forman Mills Register Transactions on their dedicated register. • Responsible to return and exchange merchandise accurately through the POS system following Forman Mills return policies and procedures • Responsible for maintaining accurate Layaway transactions, when creating, accepting payments, final layaway pick-ups, and layaway cancelations following Forman Mills Layaway policies and Procedures. • Responsible to notify manager on duty for all Employee’s purchases and returns following Forman Mills policies and procedures. • Performs additional tasks when needed outside the front-end area to include: o Salesfloor recovery o Merchandising/ stocking o Markdowns o Hanging and processing new merchandise • Help deter theft by reporting all dishonest behavior to management and/ or Loss Prevention department Position Requirements: • Ability to work varied hours/days, including 2-3 nights per week, weekends and holidays to meet the needs of the business.