Overnight Operations Consultant

Company: Iron Arch Management

Brand: McDonald's

Position Summary

The Operations Consultant is responsible for ensuring operational excellence, food safety, customer satisfaction, and profitability across assigned McDonald’s restaurant locations during overnight hours. This role provides hands-on leadership, coaching, and performance oversight to management teams while ensuring compliance with brand standards and company policies.

Key Responsibilities

🌙 Operational Oversight

• Conduct on-site evaluations of assigned restaurants
• Ensure adherence to McDonald’s brand standards, food safety procedures, and cleanliness expectations
• Monitor drive-thru performance, speed of service, and order accuracy
• Ensure proper staffing levels and labor deployment

👥 Leadership & Coaching

• Coach and develop overnight Shift Managers and Crew Leaders
• Reinforce leadership behaviors aligned with company values
• Identify training gaps and implement corrective action plans
• Support succession planning for overnight leadership roles

📊 Performance & Financial Management

• Analyze sales, labor, food cost, and waste metrics
• Identify opportunities to improve profitability and operational efficiency
• Monitor inventory controls and product quality standards
• Ensure equipment maintenance and preventative care compliance

🛡 Food Safety & Compliance

• Ensure strict adherence to food safety standards (HACCP-based procedures)
• Conduct internal food safety audits
• Ensure compliance with health department regulations
• Address safety concerns immediately to minimize risk

🤝 Customer Experience

• Monitor and improve guest satisfaction
• Ensure consistent execution of hospitality standards
• Respond to escalated guest concerns professionally and effectively

Qualifications

• 3–5 years of QSR (Quick Service Restaurant) management experience
• Multi-unit leadership experience preferred
• Strong knowledge of McDonald’s operational systems (preferred)
• Proven leadership, coaching, and communication skills
• Strong analytical and problem-solving abilities
• Ability to work independently
• Valid driver’s license and reliable transportation

Core Competencies

• Operational Excellence
• Leadership Development
• Financial Acumen
• Food Safety Expertise
• Decision-Making Under Pressure
• Adaptability & Accountability

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 40 lbs
• Ability to travel between restaurant locations

Company Benefits

At Iron Arch Management, we value our leaders and invest in their growth, wellbeing, and long-term success.

💼 Compensation & Financial Benefits

• Competitive base salary (Pay range $75K - $95K)
• Performance-based bonus program
• Paid biweekly payroll

🏥 Health & Wellness

• Medical, dental, and vision insurance
• Company-paid life insurance (where applicable)
• Short-term and long-term disability coverage
• Paid time off (PTO) and vacation

🎓 Career Development

• Structured leadership development programs
• McDonald’s brand certification opportunities
• Ongoing operations and food safety training
• Advancement opportunities within a growing organization

🍔 Additional Perks

• Meal discounts
• Flexible scheduling (as operationally feasible)
• Recognition and incentive programs
• Company-sponsored team events

What Success Looks Like

• Improved overnight sales and profitability
• Reduced food waste and labor variance
• High food safety audit scores
• Strong overnight team retention and engagement
• Consistent guest satisfaction metrics