Responsible for quote generation of routine items, order processing and corresponding with the customer in matters related to product shipments. For international shipments, this is to include advising the customer of Ocean or Air Carrier information and expected ETA.The Customer Service Department is to be proactive in all regards to meeting customer expectations of on-time delivery and order status. This includes advising the customer of anticipated late shipments before the shipment is tardy.Prerequisite- Minimum of 3 years in dealing with the public at the one-on-one level- Minimum of 5 years hands-on experience with specialty gases or industrial gases- Technical degree (Chemistry) or its equivalent in related industrial experienceCommunication- The Customer Service Manager communicates with the President/CEO, other management level associates and the customer service staff concerning matters affecting MESA, its associates and customers.