Job Summary: Performs customer service duties including responding to inquiries, obtaining/providing information on NCHC and services within guidelines and policy. Primary responsibilities include intake and registration, insurance verification, fee assessment and cashiering, presumptive Medicaid eligibility, referrals, LOA application review/processing, scheduling, and data input. Practices risk management, quality assurance, and customer service.Essential Duties/Responsibilities: Answer telephones, direct calls, take messages; determine nature of visit; schedule appointments and maintain calendars; register new patients and obtain required documentation; explain policy including payment and determine fee based on sliding scale; disseminate information; ensure completion/validation of all forms and regular updates; perform check-in, cancellations, rescheduling; create/maintain electronic patient records; collect/document/disburse revenue and reconcile cash drawer; enroll patients in LOA and Presumptive Eligibility for Medicaid; direct patients to services; alert nurse manager for triage of patients in crisis; distinguish possible bioterrorism/contamination victims and respond; cover Medical Records and Call Center as needed.Qualifications: High School Diploma/GED; ability to pass NJ State Presumptive Eligibility and Certified Application Counselor Test; six months front desk registration experience; bilingual capability preferred; strong customer service acumen. As a condition of employment, COVID-19 vaccination (and boosters) required. To apply email your details to careers@nchcfqhc.org.