Job Summary: Performs customer service duties including greeting/welcoming patients, responding to general inquiries, providing general information on NCHC and services, directing patients to appropriate services/resources, providing interpretation for non-clinical discussions (if appropriate), assisting with patient satisfaction surveys, taking information for reports/forms, and assuring timely patient flow. May have routine access to patients’ medical records. Practices risk management, quality assurance, and customer service.Essential Duties/Responsibilities: Greet and welcome patients; determine nature of visit; schedule appointments and maintain calendars; explain policy including payment and determine fee based on sliding scale; disseminate information; assist with completion/validation/updates of patient forms; assist with LOA and Presumptive Eligibility for Medicaid enrollment; direct patients to services; keep abreast of patient traffic flow and assist those delayed; assist with language interpretation in non-clinical discussions; assist with patient satisfaction survey; take patient information for forms/reports; distinguish possible bioterrorism/contamination victims and respond; alert nurse manager for triage of patients in crisis.Qualifications: High school diploma or GED; 2–3 years related experience/training or equivalent; bilingual in English/Spanish, Portuguese, French, or Haitian Creole a plus; computer proficiency with Microsoft Office (EPMS/EHR helpful). As a condition of employment, COVID-19 vaccination (and boosters) required. To apply email your details to careers@nchcfqhc.org.