Job Locations US-MI-Sterling Heights

Requisition Post Information* : Posted Date 1 month ago(9/2/2026 7:01 PM)

Job Requisition ID

2586920

Number of Openings

1

Job Family

Client Support / Customer Service

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Essential Functions

• Review, Bswift, variance audit log, variance report and carrier billing to identify the cause.
• Resolve variance based on findings by emailing appropriate source and/or correcting Bswift.
• Update variance audit log, variance report and internal spreadsheets.
• Email billing team if employee deduction is affected.
• Additional tasks as assigned.

Performance Expectations

• Establishes and maintains good communication and positive working relationships with all staff.
• Displays poise, tact and diplomacy when working with clients to resolve their concerns.
• Is self-directed and able to work independently.
• Performs work in a way that inspires teamwork, generates energy, and drives results.
• High level of interest in personal development; learning and improving.
• Curious: enthusiastic about learning new skills and problem solving.
• Fastidious: exceptional attention to detail and accuracy
• Ability to prioritize work logically and maintain high performance during peak cycles of work.
• Honor the office’s reputation for excellent client service by partnering with the internal teams to consistently exceed Client Service expectations.

Required Qualifications

• High School Diploma or GED
• Proficiency with Microsoft Office, including intermediate Excel skills.
• High level of people skills; able to handle sensitive and confidential information.
• Problem solving skills to determine root cause.
• Excellent verbal and written communication skills.

Desired Qualifications

• Bswift or similar benefits admin software experience.
• Insurance experience including knowledge of carrier policies, procedures and billing rules.
• Strong people skills; ability to work easily with diverse people and groups.

About Salus Group

Salus Group is a benefits consulting, brokerage and administration firm specializing in employee benefits. We provide expert consulting, industry insights and progressive technology that will not only reduce the cost and complexities of group healthcare, but also the time of daily administration.

Salus Group is a wholly owned subsidiary of NFP, Corp.

What We Offer

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. The salary range for this role is $55,000 - $65,000. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

#NFP

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