General Duties

Under the supervision of Appointment and Referral Supervisor, the Appointment Specialist is responsible for day to day scheduling of all appointments, confirmation, cancellation, general registration, welcomes all new HMO patients, schedules same day appointments and sends reminder letter or fax to patients when needed.

Education

High School Diploma or GED.

Minimum Qualifications

Experience or willingness to learn client management system and other required software programs.

Technical Skills

• Must maintain confidentiality of all work.
• Must be able to type of minimum of 25 wpm.
• Must be proficient with basic PC functions.
• Must be accurate, adaptable and orderly.
• Must use common sense.
• Must demonstrate good customer services.
• Must perform duties in a professional and dignified manner.
• Must have excellent oral communication skills.
• Must make sound judgement in problem solving.