General Duties

Under the supervision of Appointment and Referral Supervisor, the Referral Coordinator exchanges information between NEON and hospitals and all consultants. Ensures that required documentation is completed and submitted in a timely manner, receives all referral and followsthrough to completion of aspects of schedjuling from all NEON sites. Completes all taks in Electronic Health Record (EHR), obtains approval for HMO's referrals, when needed, faxed referrals to the hospital or consultants office. Notifies patient regarding any special instructions. Sends any outside agency forms completed by NEON to scanning.

Education

Applicants must have a High School Diploma or Certificate of High School equivalence (GED).

Minimum Qualifications

1. Applicants must have 1-2 years of experience in referrals, medical or health insurance.

2. Applicants must have working and demonstrated knowledge of Medical Terminology.

3.Applicants must be able to type 35 wpm and utilize a personal computer. Must have basic computer skills.

4. Applicants must be proficient in the use of Microsoft Office applicantions and have experience with internal, mail or database management programs.

5. Applicants must have the ability to learn and operate electronic health record software applications.

6. Applicants must be knowledge of commercial and government funded health care programs.

Technical Skills

1. Excellent oral and written communication skills.

2. Must have ability to make sound judgment independently.

3. Must be able to exhibit tact and diplomacy and the ability to work cooperatively with all departments, providers, referral hospital staff and consultants, as a team member in meeting corporate objectives.

4. Must demonstrate maturity, flexibility and the ability to work with patients and fellow staff members, in an effective manner with sensitivity for diverse population groups.