Job Function: Technical Assistance Center – TAC Seasonal Specialist (Evergreen)

Primary Location: Remote

Compensation: Non-Exempt - $21-$27/hourly

Company: Superior

About Us: We are seasoned treasury experts, dedicated to serving all of our clients’ banking needs. With over 90 years of experience in the financial industry delighting our clients, we have earned the trust of banks and businesses by building long-standing relationships and delivering outstanding results every time. We think of ourselves as your dedicated partners and collaborators, striving to make a meaningful impact on your organizational efficiencies so you can personally feel things running smoother. Superior is your flexible partner, serving your evolving needs for decades to come. We offer superior customer experiences focused on banking needs, including conversion and migration services, check printing, RDC scanner fulfillment, cash vault supplies, security token distribution, remote cash capture, call center and help desk solutions, as well as full-color and variable print and mail capabilities.

Key Responsibilities

• Provide technical support via phone, email, and/or ticketing systems
• Troubleshoot hardware, software, and basic network issues
• Accurately document incidents, resolutions, and escalations
• Follow established procedures, SLAs, and escalation paths
• Communicate clearly and professionally with users and internal teams
• Escalate unresolved issues to appropriate support tiers
• Maintain confidentiality and data security standards

Required Qualifications

• Prior experience in technical support, help desk, or customer support
• Experience using ticketing systems (e.g., ServiceNow, Zendesk, Jira, or similar)
• Strong written and verbal communication skills
• Ability to follow documented processes and troubleshoot systematically
• Reliable internet connection and ability to work remotely
• Availability to work seasonal schedules as business needs require
• Authorization to work in the applicable location

Preferred Qualifications

• Previous TAC, service desk, or call center experience
• Exposure to SaaS applications, hardware support, or networking fundamentals
• Ability to adapt quickly in a fast‑paced support environment
• Flexibility to support varying shifts, including peak periods if required

Seasonal Employment Details

• Seasonal assignments vary in length based on project and business demand
• Start dates are determined by operational needs
• This posting is used to build a remote seasonal talent pipeline
• Applying does not guarantee immediate placement or a specific start date

Why Apply

• Gain hands-on experience in a remote technical support environment‑on experience in a remote technical support environment
• Build skills supporting real world systems and users‑world systems and users
• Be considered early for upcoming seasonal projects
• Opportunity for future seasonal or long‑term consideration based on performance

Benefits:

• Competitive Pay: We offer fair and competitive wages based on experience and market standards.
• Health Insurance: Competitive medical, dental, and vision plans to ensure you and your family are covered.
• Life and Disability Insurance: Company-provided life insurance along with short-term and long-term disability coverage.
• Employee Assistance Program (EAP): Access to confidential counseling and support services for personal and professional challenges.
• Paid Time Off (PTO): Generous paid vacation, sick leave, and holidays.
• Professional Development: Opportunities for growth, training, and skill-building within the company.

Equal Opportunity Employer: Superior is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.