PURPOSE The Customer Success Analyst is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with GlobalTranz. The Customer Success Analyst is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs. ESSENTIAL DUTIES & RESPONSIBILITIES Ensure all account activities are in accordance with established standard operating procedure for their assigned accountEnsure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for successAssist their pod members in ensuring that their assigned customer(s) are always satisfied in their partnership with GlobalTranz Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with GTZ (or customer-specific contract) statesWork directly with Carrier Sales to ensure they are following the customer’s SOP guidelinesCapable of stepping in and managing their account(s) in the absence of respective team membersRespond to all customer emails and phone calls within a timely fashionProactively monitor customer shipments to ensure on-time load deliveries and pick-ups REQUIRED KNOWLEDGE/SKILLS/ABILITIES Extremely detail-oriented and goal-focusedWillingness to learn on-the-fly while retaining coaching and trainingProactivity toward daily tasksAvailable after-hours for any necessary customer urgent issues and needs that may occurExceptional time management and organizational skillsDemonstrate excellent written and verbal communication skillsExcels in team-based environmentRequired to work a hybrid schedule including in-office hours QUALIFICATIONS/EDUCATION Associate’s or bachelor’s degree preferred1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred PHYSICAL DEMANDS & WORK ENVIRONMENTWork Environment: Job is performed in a general office environment. Physical RequirementsNP Not PresentO Occasional (Up to 25% of time)F Frequent (26%-74% of time)C Constant (75% or more of time)